Target Audience: Counselors, Clinical Supervisors, Administrative/Leadership Staff

There are evidence-based, learnable communication skills that make a difference in your ability to engage remotely with patients. In this session, you will learn a two-stage process of listening that allows you to capture the patient’s experience and convey that understanding back to help someone feel understood as well as learn how to formulate and ask questions that keep the interaction focused, move the conversation forward in a helpful direction, and save you valuable time in the process.

Objectives:

1. Learn and practice a two-stage process of listening

2. Learn and practice asking questions that keep the interaction focused

This webinar will be 30 minutes with an additional 15 minutes of Q&A with IDHS/SUPR.

.75 CEUs will be awarded.

Location
This is a webinar.